Terms & Condition
In these Terms and Conditions
1. "We," "us," "our," and "FrigusJewelry" refer to our company.
2. "You," "your," and "customer" refer to the person visiting our website and purchasing our products and services.
3. "Products" refers to the jewelry items, gemstones, and accessories available on our website.
Email: contact@frigusjewelry.com
Ordering
Custom Orders: Custom jewelry orders are non-refundable, and changes can only be made before production begins. Once production starts, changes may not be possible, and additional charges may apply.
Pricing: All prices on our website are in US dollars (USD) and are subject to change without notice. The price at the time of order placement is final, and any subsequent changes will not affect your order.
Payment: We accept payments through various methods, including credit and debit cards and other online payment options. Payment information is securely processed and encrypted.
Taxes: Applicable sales and shipping charges are added to the order total. You are responsible for any customs duties or taxes on international orders.
Shipping
Shipping Options: We offer various shipping options. The delivery times and costs may vary depending on your location and your chosen shipping method.
Risk of Loss: The risk of loss or damage to the products passes to you when they are delivered to your address.
Delivery Delays: We are not responsible for delays in delivery due to unforeseen circumstances, such as severe weather, natural disasters, or customs issues.
International Shipping: If you order
from outside the United States, you may be subject to import duties and taxes levied when the package reaches the specified destination. Any such charges are your responsibility.
Returns and Exchanges
Satisfaction Guarantee:
We take pride in our products' quality. If you are not completely
satisfied with your purchase, you can return the product within 30 days of receiving it for a full refund, provided it is in its original condition.
Return Process: To initiate a
return, please get in touch with our customer service team to obtain a Return Authorization Number. You are responsible for the return shipping costs.
Exchanges: We are happy to assist with exchanges. Please get in touch with our customer service team to discuss the exchange process.
Custom Jewelry: Custom-made jewelry, including personalised or engraved items, cannot be returned or exchanged unless damaged or defective.