Frequently Asked Questions
About Frigus Jewelry
+ Does Frigus Jewelry Have Retail Stores in My State?
Frigus Jewelry operates exclusively as an online retailer, offering a seamless shopping experience for stunning diamond jewelry without physical retail locations. Browse their extensive collection from anywhere in the United States or worldwide, with free shipping on select orders and exceptional customer support to guide you.
+ Are there gemologists on staff at Frigus Jewelry?
Yes, Frigus Jewelry employs GIA-certified gemologists who ensure the quality and authenticity of every diamond and gemstone. Their expertise guarantees that each piece meets the highest standards, and they’re available to answer your questions about diamond grading, certifications, or custom designs.
+ Where Is Frigus Jewelry’s Corporate Office Located?
Frigus Jewelry’s corporate headquarters is located in Dallas, Texas, a hub for fine jewelry innovation. This central location supports their operations, ensuring top-tier customer service and efficient order processing for clients worldwide.
+ Does Frigus Jewelry Offer a Referral Program?
Frigus Jewelry currently does not advertise a referral program. However, they frequently offer promotions, such as up to 50% off select diamond jewelry or 20% off with an additional 5% off on purchases over $1,500. Check their website or contact customer support for the latest deals and incentives.
Insurance and Long-Term Care
+ Does Frigus Jewelry Provide Cleaning or maintenance services for Purchased Jewelry?
Frigus Jewelry offers complimentary cleaning services for jewelry purchased from their site, ensuring your pieces remain sparkling. They recommend cleaning every six months using mild soap, warm water, and a soft brush or visiting their Dallas office for professional care. Always store jewelry safely to maintain its brilliance.
+ Does Frigus Jewelry Offer Insurance Appraisals?
+ What Does Frigus Jewelry’s Lifetime Warranty Cover?
Frigus Jewelry’s lifetime warranty includes free prong tightening, repolishing, rhodium plating, and cleaning services to keep your jewelry in pristine condition. It covers manufacturing defects but excludes loss, theft, or damage from wear and tear. Contact support for warranty-related inquiries.
+ Can I purchase additional insurance coverage for my Frigus jewelry?
Frigus Jewelry recommends standalone jewelry insurance through providers like Jewelers Mutual, which offers comprehensive coverage for preventative maintenance, loss, or theft. Contact insurers directly to add extra coverage, using the appraisal provided with your purchase.
Orders and Ring Sizes
+ Can I place an order on Frigus Jewelry’s website?
Absolutely! Frigus Jewelry’s user-friendly website allows you to browse and order diamond jewelry, including rings, necklaces, and bracelets, with ease. Select your piece, customize if desired, and complete the secure checkout process in minutes.
+ Can I create a custom engagement ring with Frigus Jewelry?
Yes, Frigus Jewelry offers custom design services for engagement rings. Collaborate with their GIA-certified gemologists to craft a unique piece using natural or lab-grown diamonds and premium metals like 18K gold. The process takes 2-5 weeks, depending on complexity.
+ How Do I Get Help placing an Order at Frigus Jewelry?
Frigus Jewelry’s customer support team is available via email, phone, or live chat to assist with order placement. Contact them Monday through Friday, 9 AM to 5 PM EST, or Saturday, 10 AM to 4 PM EST, for personalized guidance.
+ How Can I Modify, Cancel, or Ask About My Frigus Jewelry Order?
For any inquiries, modifications, or cancellations, please reach out to Frigus Jewelry’s support team at your earliest convenience. Most orders can be modified or canceled before shipping. Email or call their team, and they’ll guide you through the process to ensure a smooth experience.
+ Who Pays Customs Fees for International Orders with Frigus Jewelry?
For international orders, Frigus Jewelry ships via FedEx or USPS, and customers are responsible for customs duties and taxes, payable to the courier upon delivery. Please review your country’s regulations to estimate fees prior to placing your order.
+ How Can I Determine My Ring Size for Frigus Jewelry Orders?
To find your ring size, wrap a string or paper strip around your finger, mark the overlap, and measure the length in millimeters. Compare it to Frigus Jewelry’s online ring size chart. For accuracy, measure in the evening when your fingers are slightly larger.
+ Can I Try On a Ring from Frigus Jewelry Before Buying?
As an online retailer, Frigus Jewelry does not offer in-store try-ons. However, their 30-day money-back guarantee allows you to order a ring, try it at home, and return it if it’s not perfect. Contact support for virtual consultations to preview designs.
+ Can Frigus Jewelry Resize My Ring If It Doesn’t Fit?
Yes, Frigus Jewelry offers free ring resizing within 60 days of purchase. Contact their support team to arrange the process, which typically takes 1–2 weeks and ensures your ring fits comfortably and securely.
+ What Happens During the Ring Resizing Process at Frigus Jewelry?
During resizing, Frigus Jewelry’s expert jewelers adjust the band by adding or removing metal to achieve the desired fit. The ring is then polished to restore its shine. The process is handled with care to maintain the ring’s integrity and appearance.
+ Does Frigus Jewelry Offer Ring Engraving Services?
Yes, Frigus Jewelry provides free engraving for personalized messages, subject to space limitations. As engraved items are non-returnable, please ensure your inscription is confirmed during checkout. Please reach out to our support team for further information about customization options.
+ Is There an Extra Fee to Set a Loose Diamond in a Frigus Jewelry Engagement Ring?
No, Frigus Jewelry includes a diamond setting at no additional cost when you purchase both a loose diamond and an engagement ring set. Their skilled jewelers ensure a secure and stunning fit.
+ Can Frigus Jewelry Set My Diamond into One of Their Rings?
Yes, Frigus Jewelry can set your diamond into a purchased setting. Please send your diamond to their Dallas office for evaluation by their gemologists, who will ensure it is set securely and professionally. Contact support for shipping instructions.
+ Will My Frigus Jewelry Ring Have “Frigus Jewelry” Inscribed Inside?
Frigus Jewelry does not inscribe their brand name inside rings unless requested as part of a custom engraving. Images on their website may show sample engravings, but standard rings are delivered without internal branding.
+ Are custom “design your own” rings at Frigus Jewelry eligible for a money-back guarantee?
Custom “Design Your Own” rings are considered special orders and are typically non-returnable due to their personalized nature. However, Frigus Jewelry offers a 30-day money-back guarantee on non-custom orders, subject to their return policy.
Diamonds and Jewelry
+ What are GIA, AGS, and IGI diamond certificates at Frigus Jewelry?
GIA (Gemological Institute of America), AGS (American Gem Society), and IGI (International Gemological Institute) certificates verify a diamond’s quality and authenticity. GIA is the strictest, AGS emphasizes cut precision, and IGI is reliable for lab-grown diamonds. Frigus Jewelry provides these certifications for transparency on extra charges.
+ What Are the Four Cs of Diamonds at Frigus Jewelry?
The Four Cs—Cut, Clarity, Color, and Carat—define a diamond’s quality. Cut affects sparkle, Clarity assesses inclusions, Color evaluates hue (colorless is ideal), and Carat measures weight. Frigus Jewelry provides detailed Four Cs data for each diamond.
+ What Does “Cut” Mean for Frigus Jewelry’s Diamonds?
The Cut refers to a diamond’s proportions and polish, determining its brilliance and fire. Frigus Jewelry’s diamonds are expertly cut to maximize light reflection, ensuring exceptional sparkle, with GIA or AGS certifications confirming cut quality.
+ What Does “Eye-Clean” Mean for Frigus Jewelry’s Diamonds?
“Eye-clean” diamonds at Frigus Jewelry have no visible inclusions or flaws to the naked eye, typically SI2 or higher clarity. These stones offer stunning beauty at excellent value, and clarity details are provided for each diamond.
+ How Can I Verify I Received the Correct Diamond from Frigus Jewelry?
Frigus Jewelry includes a GIA, AGS, or IGI certificate with each diamond, featuring a unique serial number engraved on the stone (visible under magnification). Please verify the number against the certificate or the grading lab’s database to ensure authenticity.
+ Is a specific diamond on Frigus Jewelry’s website available?
Diamonds listed on Frigus Jewelry’s website are typically available for purchase. Due to high demand, contact their support team to confirm stock status before ordering to secure your chosen diamond.
+ What is the quality of the diamonds used in Frigus Jewelry’s pieces?
Frigus Jewelry uses high-quality natural and lab-grown diamonds certified by GIA, AGS, or IGI. Accent diamonds are typically F-G in color and VS in clarity, while center stones vary based on selection, ensuring brilliance and value.
+ Are Frigus Jewelry’s Gemstones Heat-Treated?
Some gemstones, like sapphires or rubies, may be heat-treated to enhance color and clarity, a standard industry practice. Frigus Jewelry discloses all treatments in product descriptions, ensuring transparency for informed purchases.
+ Will Frigus Jewelry’s 18K White Gold Rings Turn Yellow Over Time?
Frigus Jewelry’s 18K white gold rings are rhodium-plated for a bright finish. Over time, the plating may wear, revealing the natural color of the gold underneath. Frigus offers replating services to restore the ring’s original shine.
+ Can I resize a tennis bracelet purchased from Frigus Jewelry?
Yes, you can resize most Frigus Jewelry tennis bracelets for a perfect fit. Contact their support team to arrange resizing, which takes 1-2 weeks, ensuring comfort and security without compromising quality.
+ What Are Conflict-Free Diamonds at Frigus Jewelry?
Frigus Jewelry’s conflict-free diamonds comply with the Kimberley Process, ensuring they are not linked to conflict or human rights abuses. They also offer lab-grown diamonds as a sustainable, ethical alternative to mined stones.
+ How Often Does Frigus Jewelry Update Its Diamond Inventory?
Frigus Jewelry regularly updates its diamond inventory, adding new natural and lab-grown diamonds weekly to ensure a diverse selection. Check their website frequently or contact support for the latest arrivals.
Payments
+ What Payment Methods Does Frigus Jewelry Accept?
Frigus Jewelry accepts major credit cards (Visa, MasterCard, American Express), PayPal, wire transfers, and financing options like PayPal Pay Later or layaway plans. Partial payments are available for layaway, requiring a 15-20% deposit.
+ Does Frigus Jewelry Offer Discounts for Wire Transfer Payments?
Frigus Jewelry does not advertise specific discounts for wire transfers. However, they offer promotions like 20% off or an extra 5% off on orders over $1,500, which may apply regardless of payment method. Contact support for current offers.
+ Will I Pay Sales Tax on My Frigus Jewelry Order?
Frigus Jewelry collects sales tax only on orders shipped to Texas, where their corporate office is located. For other states or international orders, no sales tax is applied, but international customers may incur customs duties.
+ Can I Use Two Credit Cards to Pay for My Frigus Jewelry Order?
Yes, Frigus Jewelry allows split payments using two credit cards or a combination of a credit card and PayPal. Contact their support team during checkout to arrange the payment split for a seamless transaction.
+ What Is the Credit Card Security Code for Frigus Jewelry Payments?
The credit card security code is the 3- or 4-digit number on your card (typically on the back for Visa/MasterCard or front for American Express). Frigus Jewelry requires this code to ensure secure transactions during checkout.
+ Does Frigus Jewelry Offer Financing Options?
Yes, Frigus Jewelry offers financing through PayPal Pay Later and a layaway plan, allowing up to 12 months to pay with a 15-20% deposit. These options make owning your dream jewelry more affordable.
Privacy and Security
+ Is shopping online with Frigus Jewelry secure?
Frigus Jewelry ensures a secure shopping experience with 256-bit Secure Socket Layer (SSL) encryption to protect your personal and payment information. Their platform adheres to industry-standard security protocols for safe transactions.
+ Will Frigus Jewelry Share My Personal Information with Third Parties?
No, Frigus Jewelry keeps your personal information confidential and does not share it with third parties, except as required for order processing (e.g., shipping). Their privacy policy ensures your data remains secure.
Return Policy
+ What Is Frigus Jewelry’s Return Policy?
Frigus Jewelry offers a 30-day money-back guarantee on non-custom, non-engraved jewelry, provided the item is in original condition. Returns are free within the U.S., and international returns may incur shipping fees. Contact support to initiate a return.
+ Does Frigus Jewelry Have an Upgrade Policy?
Yes, Frigus Jewelry offers a lifetime upgrade program for diamonds. Pay only the price difference to upgrade to a larger or higher-quality diamond without doubling the original cost. Contact support for eligibility details.
Shipping
+ Where Does Frigus Jewelry Ship Its Diamond Jewelry?
Frigus Jewelry offers a 30-day money-back guarantee on non-custom, non-engraved jewelry, provided the item is in original condition. Returns are free within the U.S., and international returns may incur shipping fees. Contact support to initiate a return.
+ How Much Does Shipping Cost at Frigus Jewelry?
Frigus Jewelry offers free shipping on select U.S. and Canadian orders over $1,000. International shipments incur a $50 fee via FedEx Priority International. Shipping costs are displayed at checkout for transparency.
+ Can I Ship My Frigus Jewelry Order to a Different Address?
Yes, Frigus Jewelry allows shipping to an address different from your billing address. Enter the desired shipping address during checkout to ensure accuracy and avoid delays. Contact support for assistance with special requests.
+ Can I Send My Frigus Jewelry Order to a Pick-Up Location?
Frigus Jewelry ships to designated addresses but does not explicitly offer pick-up locations. Contact their support team to explore alternative delivery options, such as a local FedEx or USPS facility, for your convenience.
+ Does Frigus Jewelry Ship to Military APO Addresses?
Yes, Frigus Jewelry ships to military APO addresses via USPS Registered Mail, which is fully insured and may take up to three weeks. Contact support to ensure timely delivery for military orders.
+ How Long Does It Take for Frigus Jewelry to Ship My Order?
Frigus Jewelry ships loose diamonds 1-4 days after payment and other jewelry within 1-3 weeks, depending on production. Delivery takes 5-7 days for U.S. orders and 7-16 days internationally, with tracking provided.
+ Is Frigus Jewelry a drop-shipper?
No, Frigus Jewelry is not a drop-shipper. They maintain their inventory of diamonds and jewelry, crafted and shipped from their Dallas facilities, ensuring quality control and reliable delivery.
+ Can I Get My Frigus Jewelry Order Sooner Than the Listed Date?
For expedited delivery, reach out to the support team at Frigus Jewelry to discuss rush options. While standard shipping takes 5-16 days, they may prioritize your order for faster production and delivery, depending on availability.
+ Are Frigus Jewelry Shipments Secure?
Frigus Jewelry ensures secure shipments using FedEx Priority or USPS Registered Mail, both requiring a signature upon delivery. All packages are fully insured, protecting your jewelry during transit.
+ What Happens If My Frigus Jewelry Shipment Is Lost?
If a shipment is lost, Frigus Jewelry’s insurance covers the full value. Please reach out to their support team as soon as possible to file a claim with the courier, and they will promptly arrange a replacement or refund.