Frigus Jewelry Returns and Exchanges Policy

Satisfaction Guarantee

At Frigus Jewelry, we’re committed to the exceptional quality of our diamond jewelry. If you’re not fully satisfied with your purchase, you can return it within 30 days of delivery for a full refund, provided the item is in its original, unused condition with all accompanying documentation.

Cancellations for Custom Orders

If you change your mind about a custom or modified order, please contact us within 48 hours of placing the order. For cancellations requested after 48 hours, a fee of 15% of the total order amount will be charged.

If an order has already been dispatched, please refer to our refund policy.

Returns Shipping Instructions

Prior to returning your product, please contact us at frigusjewelry@gmail.com Customers are required to pre-pay return shipping. For items exceeding $200, we recommend using a trackable and insured shipping service. Frigus Jewelry is not responsible for lost returns sent by customers.

Exchanges

Frigus Jewelry gladly facilitates exchanges to ensure you love your jewelry. Reach out to our customer service team to discuss your exchange options and find the perfect piece. Exchanges must be initiated within 30 days and items must be in original condition.

Custom Jewelry

Custom-designed, personalized, or engraved jewelry from Frigus Jewelry is non-returnable and non-exchangeable unless the item is damaged or defective. In such cases, contact us immediately, and we’ll make it right with a replacement or repair at no cost.