Frigus Jewelry Returns and Exchanges Policy

Returns, Cancellations and Exchanges

Free 30-Day Returns

At Frigus Jewelry, every piece is created with exceptional care and attention to detail. We want you to feel completely confident in your purchase.

If you are not fully satisfied with your jewelry, you may request a return within 30 days of delivery.

We do not charge any return or restocking fees. Eligible returns are free, and no percentage will be deducted from your refund. Customers are responsible only for the cost of shipping the item back to us.

Return Eligibility

To qualify for a return:

  • Your return request must be submitted within 30 days of delivery.

  • The jewelry must be unused, unworn, undamaged, and in its original condition.

  • All original packaging, certificates, and documentation must be included.

  • The item must not have been altered, engraved, resized, or personalized.

  • Custom-designed and personalized jewelry is not eligible for return.

Every returned item will be carefully inspected upon arrival. Items showing signs of wear, alteration, damage, or missing documentation may not qualify for a refund.

How to Request a Return

To begin a return, please contact our customer care team at frigusjewelry@gmail.com before sending your jewelry back.

Once your request has been reviewed, we will provide return authorization and complete shipping instructions. Returns sent without prior authorization may not be accepted.

Return Shipping

Frigus Jewelry does not charge a return or restocking fee. However, customers are responsible for arranging and paying for return shipping.

Because jewelry is valuable and delicate, we strongly recommend using a fully trackable and insured shipping service, particularly for items valued above $200.

Frigus Jewelry cannot accept responsibility for returned packages that are lost, damaged, or delayed during transit. The item remains the customer’s responsibility until it has been safely received by us.

Free Order Cancellations

If you wish to cancel your order, please contact us as soon as possible.

We do not charge an order cancellation fee. An eligible order may be cancelled for a full refund before it has entered processing or been dispatched.

Once an order has entered processing or been dispatched, it can no longer be cancelled. After delivery, eligible items may be returned under our free 30-day return policy.

Exchanges

If you would prefer a different piece, you may request an exchange within 30 days of delivery.

To qualify for an exchange:

  • The jewelry must be unused, unworn, undamaged, and in its original condition.

  • All original packaging, certificates, and documentation must be included.

  • The item must not have been altered, engraved, resized, or personalized.

We do not charge an exchange handling fee. Customers are responsible only for the shipping and courier costs associated with the exchange.

Please contact frigusjewelry@gmail.com before sending an item back for exchange.

Custom and Personalized Jewelry

Custom-designed, personalized, engraved, altered, and specially made jewelry is created uniquely for you and is therefore considered final sale. These pieces cannot be returned or exchanged.

If a custom or personalized item arrives damaged or contains a verified manufacturing defect, please contact us promptly. Once the issue has been reviewed and confirmed, we will arrange an appropriate repair or replacement at no additional cost.